One AI platform
‍to rule them all 


Wonderflow AI is the enterprise-grade platform that unifies your customer feedback from any touchpoint—adapting to any business need with the highest quality of standards.

We support the world's best consumer-centric brands

‍Aggregate customer feedback from across any touchpoint

By connecting and analyzing data from multiple sources, your business can gain a unified, real-time view of your market position and customer sentiment. Our comprehensive data integration enables your company to spot emerging trends, track competitive movements, and make data-driven decisions based on high-quality insights from global marketplaces- all. Simultaneously, you'll maintain complete control over all data parameters.
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API-in & Connectors

Easily collect and sync feedback from various proprietary touch points, providing a unified view of your data, such as NPS and customer care feedback —through our API infrastructure and connector ecosystem.

Quantitative data

Integrate and analyze comprehensive quantitative data from multiple sources, including pricing information, historical and real-time sales metrics, transaction volumes, inventory levels, and other numerical indicators.

1000+ Global Webshops

Our proprietary data scraping provides real-time product search and data collection across 1000+ global webshops where we collect reviews, questions, price data, votes and product characteristics.

Online Communities

Delve into online community discussions and social media conversations to uncover prevailing trends and patterns surrounding products, encompassing aspects like consumer sentiment, feature requests, and emerging use cases.

The Marketplace

Wonderflow’s product marketplace showcases millions of indexed products, providing detailed information across diverse categories. Powered by advanced AI, it consolidates data from hundreds of webshops, automatically organizing it into cohesive products.

High-frequency Tracking

Keep up-to-date with our real-time product data tracking and monitoring system. Receive important product data shifts throughout the day, and never miss an update.

Scope Management

Get the flexibility and control to (self) customize the scope of access for your teams, ensuring they only view customer feedback relevant to specific products. For example, you can ensure that the U.S. Washing Machine team only gains visibility to feedback for washing machines sold within the U.S.
Discover why top brands and analysts trust Wonderflow's Generative AI for VoC
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Advanced analysis   capabilities for deeper customer insights

Unlock the full potential of customer feedback with Wonderflow’s suite of advanced analytical tools. From customizable NLP analysis and AI-driven topic discovery to predictive technology and tailored voice of the customer KPIs, our platform empowers you to uncover deep insights, anticipate customer behaviors, and make data-driven decisions. Enhance your strategy with flexible, personalized, and actionable intelligence.
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Customizable Analysis

Our high-precision sentiment analysis with multi level dictionaries is 100% customizable to match your needs. Our sophisticated NLP capabilities can be fine-tuned to detect subtle variations in sentiment, and adapt to industry-specific terminology.

Discovery Analysis

The discovery analysis automatically extracts fine-grained topics and patterns across multiple hierarchical levels (n-levels), allowing for deep customer feedback topic exploration that complements our standard NLP analysis.

Metadata Analysis

AI-powered metadata analysis derives details such as demographics, usage patterns, customer traits and loyalty directly from the text. This enables businesses to tailor strategies to specific customer segments with a more personalized decision-making process.

Our Reliable VoC KPIs

Embed Wonderflow proprietary VoC metrics like "the Relevance and TGW" KPI, currently used by leading enterprises, to help  measure and report customer satisfaction to key stakeholders across the entire organization.

AI Summarization

Leverage advanced LLMs summarization technology to uncover key qualitative insights from customer feedback. Discover what customers desire, who they are, why they choose your products, and actionable strategies to ensure their loyalty.

Metadata Enrichment

Incorporate your proprietary metadata into customer feedback to create custom segments and analyze the voice of the customer based on aspects like product ranges, product characteristics, and much more.

Predictive Technology

Uncover the factors influencing customer satisfaction and dissatisfaction. Anticipate how your actions will impact these drivers, enabling proactive decision-making to enhance customer experiences and build lasting loyalty.

Democratize and activate VoC insights
within your company

Wonderflow’s activation suite democratizes access to voice of the customer insights, enabling every team member to make data-driven decisions. From customizing team access and building tailored dashboards to real-time alerts and advanced comparisons, our platform streamlines data integration and reporting. Using AI and top-notch UX, we empower everyone in your organization to make decisions using VoC insights.
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Customizable Grouping

Group products, competitors, and more, effortlessly with a single click and explore insights at every level, from SKUs and product variations to categories, brands, countries, customer demographics, and beyond.

API Out

Seamlessly integrate customer feedback data from our data lake into your existing systems, or use our customizable data feed to stream VoC KPIs directly into your BI tools, such as Tableau or Power BI.

Custom Comparison

Effortlessly create comparisons with just a few clicks using the limitless segmenting and filtering dimensions of Wonderflow’s data lake. Compare products, categories, product groups, channels, demographics, and more to uncover insights at any level.

Custom Charts

Design charts tailored to your enterprise reporting needs with our custom charting tool. Select the ideal visualization, segment data as needed, compare KPIs and market reference, and share insights with your colleagues in just one click.

Custom Boards

Create personalized reporting dashboards to standardize insight access and streamline reporting across teams. Use customizable widgets featuring charts, KPIs, AI-generated summaries, and verbatims to deliver tailored insights.

Feedback Reader

This is the easiest way to browse and explore customer feedback from our data lake! Every chart is directly linked to the feedback records that generated it, providing you with deeper context on the underlying reasons behind the data, enhancing your data deep-dive experience.

Wonder AI

Our Voice of the Customer (VoC) sidekick. Engage in dynamic conversations with your data to receive qualitative summaries and actionable recommendations. Wonder AI simplifies complex insights, helping you make informed decisions with ease and efficiency.

VoC Alerts

Stay ahead with VoC Alerts, notifying you instantly when KPI outliers emerge or negative feedback is received for your products. Combined with real-time data updates, these alerts enable you to respond swiftly and proactively as soon as the first feedback comes in

There is more here than meets the eye

The Academy, our user knowledge hub

Access guides, tutorials, and live support, all within the app, to help you maximize the value of customer feedback and apply it effectively to your business strategies.

Wanda, our open-source design system

Wanda is Wonderflow’s open-source design system, specifically created for VoC applications to ensure consistency and usability across our product.

Privacy and security by design

At Wonderflow, we adhere to strictest quality standards, including GDPR and ISO 27001. We implement data anonymization, and robust encryption protocols to protect your information at every stage.

The Insight Lab: Your VoC partner

Our Insights Lab helps customers lacking resources extract actionable insights, answer critical business questions, and guide them on leveraging VoC data to drive informed decisions.

Discover Wonderflow’s full suite of features and modules
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Take the next step in consumer intelligence

‍

  • How industry leaders use our AI to drive growth and innovation
  • A guided tour of our platform, showcasing key features and how various departments can benefit from actionable insights
  • A live analysis of one of your products or a competitor’s to showcase data-driven decision-making
  • Expert answers to your questions about our product and the VoC landscape

Let’s turn customer feedback into your competitive advantage.

Book your personalized walkthrough with an Insight Consultant

The AI platform that transforms customer feedback into actionable insights

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